PROVISION OF ASSISTANCE TO INDIVIDUALS/ FAMILIES IN CRISIS SITUATION (AICS) AT DSWD CRISIS INTERVENTION UNIT – CENTRAL OFFICE (CIU – CO)

SCHEDULE OF AVAILABILITY OF SERVICE

8:00 AM to 6:00 PM without noon break

WHO MAY AVAIL OF THE SERVICE?

1. Persons/ Families in Crisis Situation needing immediate social welfare development assistance:

1.1 Indigent individuals/families
1.2 Individuals/ families belonging to the informal sector
1.3 Other poor, marginalized and vulnerable/ disadvantage individual

WHAT TO AVAIL and REQUIREMENTS?

1. For Medical Assistance :

 Clinical Abstract/Medical Certificate with signature and license number of the attending physician (issued within 3 months)
 Hospital Bill (for payment of hospital bill,) or Prescription (for medicines) or Laboratory requests (for procedures)
 Barangay Certificate/ Indigency and any Valid ID of the client
 Referral Letter (if applicable)

2. For Burial Assistance :

 Funeral Contract
 Registered Death Certificate
 Barangay Certificate/ Indigency and any Valid ID of the client
 Permit to transfer/ Health permit (for transfer of cadaver)
 Referral Letter (if applicable)

3. For Transportation Assistance:

 Barangay Certificate/ Indigency and any Valid ID of the client
 Police Blotter (for victims of pick pockets, illegal recruitment, etc.)
 Referral Letter (if applicable)

4. For Educational Assistance:

 Enrolment Assessment Form or Certificate of Enrolment or Registration
 School ID of the student/ beneficiary
 Barangay Certificate/ Indigency and any Valid ID of the client
 Referral Letter (if applicable)

PROCESSING TIME

1. For cash outright assistance

 maximum of 45 minutes per client

2. For issuance of guarantee letter (assistance not more than P5,000.00) / referral letter

 maximum of 45 minutes per client

3. For issuance of guarantee letter (assistance more than P5,000.00)

 within the day to 3 days

4. For processing of check assistance

 within 3 to 5 days

HOW TO AVAIL of the SERVICE:

 

Steps Requirements Fees Duration of Activity Person In-Charge Location
1. Pre-screening of documents and issuance of queue number >  Supporting Documents for the assistance being request None 5 mins. CIU Social Worker/ Screening Officer DSWD-Central Office Ina Healing Center
2. Registration and encoding in the CrIMS  > Stub number given by the Screening Officer 

 

 

None

 

5 mins.

CIU Admin Staff DSWD-Central Office Ina Healing Center
3. Interview, Assessment  and Recommendation of assistance needed > Supporting Documents  for the needed assistance being requested> General Intake Sheet (GIS) form None 20 mins. CIU Social Workers CIU – CO Office, Ground Floor, Staff Dorm Building

 

4. Review and Approval of the Officer In-Charge to the Social Worker’s recommendation for  the assistance being requested by the client > Supporting Documents submitted> Duly accomplished Certificate of Eligibility  

None

 

10 mins.

CIU Officer-In-Charge CIU – CO Office, Ground Floor, Staff Dorm Building 
5. Release of Assistance
  5a. Release of Cash   outright assistance (P5,000 and below) > Any valid ID None 10 mins. Designated Disbursing Officer, FMS Cash Division, 2nd Floor, Matapat Buidling,  DSWD CO
  5b. Issuance of Guarantee Letter addressed to Service Provider (assistance not more than P5,000) and/ or Referral Letter None 5 mins. CIU Social Workers CIU – CO Office, Ground Floor, Staff Dorm Building 
  5c. Issuance of Guarantee Letter addressed to Service Provider (assistance  more than P5,000) None Within the day up to 3 days CIU Social Workers,PSB Director and A/Sec for OPG – PP for approval CIU – CO Office, Ground Floor, Staff Dorm Building 
   5d. Release of Check Assistance > Any valid ID None Within 3 to 5 days Designated Disbursing Officer, FMS Cash Division, 2nd Floor, Matapat Buidling,  DSWD CO