We are committed to provide you quality, prompt, and courteous service from Mondays to Fridays, 8:00 A.M. to 5:00 P.M., without noon breaks;
We shall endeavour to complete your transactions with us within the day. We will inform you promptly of our actions taken so far and clearly explain to you the reason/s should we not be able to complete within the day the delivery of the service you need.
We shall ensure availability of staff to attend to your concern/s even during lunch break.
We shall appreciate any positive or negative feedback regarding our services, facilities and personnel.
The Officers-in-Charge of our frontline services shall be available at all times for consultation and advice.
All these we pledge for the best interest of the clients/customers we serve.