DSWD’s aid under AICS not just for poor, also for middle class

“Hindi po talaga pangmahirap lang ang Assistance to Individuals in Crisis Situation (AICS).”

This was the statement of Director Edwin Morata of the Department of Social Welfare and Development’s (DSWD) Crisis Intervention Program (CIP), emphasizing that the AICS program is open to all individuals, whether poor or belonging to the middle class, provided that they are in crisis situations.

During the DSWD Media Forum on Thursday (May 21), Director Morata explained that the Department continuously enhances the AICS guidelines to assist evolving needs of various clients.

“Hindi pinipili ng shocks kung ikaw ay mayaman o mahirap, may trabaho o wala, kung ikaw ay nasa middle class o ikaw ay low-income earner o minimum wage. Maaaring disaster, lahat tayo ay apektado. Ang energy emergency, lahat tayo ay apektado. Even health shocks, lahat tayo ay apektado,” Director Morata told reporters.

“Yan po ang lagi natin sinasabi na kapag may pangangailangan na hindi napaghandaan ng isang tao o pamilya, yung pinansyal na kapasidad nila na tugunan yung pangangailangan, kaya may ganito tayong programa. Ito ay binubuksan para sa lahat. Nandito po ang DSWD, bukas po ang pinto,” the CIP director added.

According to Director Morata, the DSWD has also streamlined the process of the AICS application.

Currently, AICS clients just need to undergo three steps: queuing, assessment and interview, and release of assistance.

For documentary requirements, clients just need to present a valid identification of the claimant; and a medical certificate, medical abstract, or a certification from a Psychiatrist or Psychologist.

Depending on the assistance being requested, clients must submit proof of documentation to support the claim.

For laboratory or diagnostic procedures, and requests for medical implants or assistive devices, clients must present a request for a laboratory for a diagnostic procedure with a price quotation.

Patients undergoing therapy and other special treatment must submit a doctor’s order or treatment protocol with a price quotation.

For medicine requests, clients must attach a prescription for the medicine, while clients requesting assistance to cover the hospital bill must submit a statement of account.

The Media Forum, held weekly at the DSWD Central Office’s New Press Center, is hosted by Special Assistant to the Secretary (SAS) Raymond Burgos and Digital Media Service (DMS) Director Dianne Joie Ruiz. (YADP)

Privacy Notice

 DSWD Privacy Policy

  • Policy Statement

This privacy notice discloses the privacy practices for (https://www.dswd.gov.ph). This privacy notice applies solely to information collected by this website in compliance with the Data Privacy Act of 2012.

  • Privacy Notice For Processing Inquiries And Requests

Individuals will be provided a Personal Information Collection Statement in an appropriate format and manner whenever personal data is collected (i.e. in the manual form or web page that collects personal data, or in a notice posted at the reception area of NPC events where participants’ personal data is collected through attendance sheets).

  • Personal Data Collected

The following personal information may be collected, manually or electronically,  upon submission of inquiries or requests:

  1.       Name
  2.       E-Mail Address
  3.       Contact Number

The DSWD uses Google Analytics, Twitter Widgets, PowerBI and Tableau, third-party services to render feeds, visualizations, and analyze the web traffic data for us. These services use cookies. Data generated is not shared with any other party. The following web traffic data are analyzed:

  1. User IP address
  2. The search terms used
  3. The pages and internal links accessed on our site
  4. The date and time a user visits the site
  5. Geolocation
  6. The referring site or platform, if any 
  7. Operating system
  8. Web browser type
  • Information Collection, Use, and Sharing

The DSWD is the sole owner of the information collected on this site. The DSWD only has access to/collect information that you voluntarily give us via the modules of this website or other direct contact from you. All of the provisions in the Data Privacy Act will be observed specifically on the management of personally identifiable information.

Information collected may be used as a basis for client response regarding services or intervention that may be provided by the DSWD. Information will not be shared with any third party outside of the Government, other than as necessary to fulfill the requested services of a client. The DSWD, however, reserves the right to request the applicants to submit the hardcopy of documentary requirements in order to verify the authenticity of the information.

Unless otherwise provided, the DSWD or any of its authorized personnel may contact the client via email or SMS in the future for the purpose of status updates with regard to the transaction/service request, changes to this privacy policy, or other information reasonably necessary to effect the social service mandate of the DSWD.

  • Access and Correction

An individual has the right to ask for a copy of any personal information held by the DSWD about him or her; as well as the right to ask for corrections should any information be inaccurate or erroneous. To do so, please contact our Data Protection Officer, ASEC Irene B. Dumlao, through the following email address: dpo@dswd.gov.ph.

  • Security

The DSWD takes precautions to protect information. Upon submission of sensitive information via the website, information is protected both online and offline. Wherever the Department collects sensitive information (such as passport and Birth Certificates), that information is encrypted and transmitted to the DSWD in a secure manner. This may be verified by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the web page. Only employees who need the information to perform a specific job (for example, certificate printing or customer service) are granted access to personally identifiable information. The computers/servers, where personally identifiable information is stored, are kept in a secure environment.

  • Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

  • Feedback on our Privacy Notice

For suggestions with regard to this privacy notice, you may email inquiry@dswd.gov.ph, or call (632) 931-8101 to 07.