There is a platform where the public can raise their complaints as well as other concerns and queries to the Department of Social Welfare and Development (DSWD) without divulging their names or salient personal details, an agency official said on Saturday (April 12). Director Clarissa Lara Duran of the Public Relations Service (PRS) said that under the DSWD’s online grievance system called ‘Integrated Grievance Redress Management System (IGRMS),’ agency clients and the general public can anonymously file their commendations, complaints, grievance, inquiry, and request for assistance, among other concerns. “Kapag gusto ng clients na anonymous sila, meron naman sa IGRMS, […]

The Department of Social Welfare and Development (DSWD) is set to embark on a nationwide information campaign dubbed ‘Tamang Tulong sa Tamang Impormasyon’ that will amplify the agency’s fight against misinformation and disinformation in the agency’s programs and services.“Ito pong Tamang Tulong sa Tamang Impormasyon, ito ‘yung initiative or ‘yung primary information campaign ng DSWD laban sa fake news at saka maling impormasyon,” Director Clarissa Lara Duran of the Public Relations Service (PRS) explained in an interview on Saturday (April 12) at the Teleradyo program ‘Serbisyong DSWD for Every Juan.’ Director Duran said the ‘Tamang Tulong sa Tamang Impormasyon’is the […]

The Department of Social Welfare and Development (DSWD) has mobilized its psychological first aid (PFA) team to provide immediate support to survivors of the 7.7 magnitude earthquake that struck Myanmar on March 28. Assistant Secretary Irene Dumlao of the DSWD’s Disaster Response Management Group (DRMG) said the team arrived in Yangon on Friday (April 11) to start their humanitarian mission. “The DSWD PFA team arrived in Yangon yesterday, April 11. The DSWD, in coordination with other government agencies, is committed to supporting our kababayans and other survivors affected by this tragic disaster,” Asst. Secretary Dumlao, the agency’s spokesperson, said on […]

Social welfare and development agencies (SWDAs) are now experiencing a faster and more convenient way of securing public solicitation permits with the Department of Social Welfare and Development’s (DSWD) new digital platform—the Harmonized Electronic License and Permit System (HELPS). “Yung outcome na gusto namin with DSWD HELPS ay mapasaya ang ating mga stakeholders at mas mapadali ang pagproseso ng kanilang applications through the portal. Hindi na nila kailangan na pumunta pa sa iba’t ibang opisina dahil kaya na ma-access online at nandoon na lahat ng regulatory services na kailangan nila,” Director Megan Therese Manahan of the DSWD’s Standards Bureau said […]

The Department of Social Welfare and Development (DSWD) has entered into a Memorandum of Understanding (MOU) with the MVP Group Tulong Kapatid to improve the provision of social protection programs and development services to poor, marginalized, and vulnerable Filipinos. In his message, DSWD Secretary Rex Gatchalian said the partnership showcases the whole-of-society approach in achieving social development. “It is our belief that social progress and development can be achieved when all sectors collaborate and work together for the united purpose of extending help to those who need it most, as we steer them towards a better life. Thus, on behalf […]